You may return a product within 90 days from the purchase for a full refund or product exchange. If you have a problem with one of our products we will replace it with a brand new product. If you are experiencing an issue or you think you ordered the wrong battery you can initiate a return by emailing email@example.com.
The product must be in resalable condition and not be scratched or damaged in any way.
Power Problems can be caused by several issues: faulty chargers, defects in material or workmanship, mis-calibrated software in your laptop, defective sockets, software or operating system compatibility, charging circuits or an issue with your laptop. These issues can be easy or difficult to fix, depending on the issue.
Because there are so many different reasons for power issues, just replacing a battery with a new one may not solve the problem. We will ask for additional details so we can correctly identify the solution to a power problem.
contact us and we'll help get you get powered up again!
How do I return my product?
Email us at firstname.lastname@example.org to receive a Return Material Authorization number (RMA) and initiate the return. You will need to include your name, order number, product name or product ID and the reason for your return or the issue you are having.
* Your RMA is valid for 60 days. Your return shipment must include your RMA number on the outside of the packaging.
* Please do not mark or write on the battery or its packaging. The product cannot be scratched or marred. Use a suitable shipping container to protect the battery packaging. We will not be able to issue a refund if the product is not in resalable condition.
* We recommend you request delivery confirmation when you ship your package back to us. We cannot be responsible for lost shipments returned to us.
* Return shipping costs, on qualified returns and exchanges, will only be covered by us for orders shipped within the United States, regardless of the reason.
* If a defective product is being exchanged, we will pay for the replacement shipping costs as well as all return shipping charges.
I received the wrong product.
If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product.